Deadline: 12 August 2026
Band: Band 3
Salary: £25,760 to £27,476 a year Per Annum / Pro Rata
Job summary
The Clinic Coordinator is responsible for providing comprehensive administrative and coordination support to the Plastics and Vascular Surgery outpatient services, ensuring the efficient management of patient pathways and clinic activities. Working as part of the multidisciplinary team, the post holder will coordinate outpatient appointments, maintain patient records, manage clinic schedules, and support clinicians in delivering high-quality patient care.
The role requires excellent organisational, communication, and problem-solving skills to ensure patients receive timely access to services and a positive experience throughout their care journey. The Clinic Coordinator will act as a key point of contact for patients, clinical teams, and external organisations, ensuring all administrative processes are completed accurately and in accordance with Trust policies, NHS standards, and national targets.
Main duties of the job
Key Responsibilities
- Coordinate and manage outpatient clinic appointments for Plastics and Vascular Surgery services.
- Ensure patient pathways are accurately tracked and maintained in line with Referral to Treatment (RTT) and other NHS performance standards.
- Prepare clinic lists, patient notes, and relevant documentation to support clinical activity.
- Liaise with consultants, nurses, allied health professionals, GPs, and other departments to facilitate patient care.
- Manage appointment bookings, cancellations, and rescheduling, ensuring clinic capacity is utilised effectively.
- Respond to patient enquiries professionally and sensitively, providing information and support where appropriate.
- Maintain accurate patient records on Trust systems and ensure data quality standards are met.
- Monitor clinic outcomes and ensure follow-up actions are completed within required timescales.
- Escalate capacity, scheduling, or pathway concerns to the appropriate manager when necessary.
- Support service improvement initiatives and contribute to achieving departmental performance targets.
Person Specification
Skills
Essential
- Ability to communicate effectively, both orally and written
- Ability to work accurately
- Excellent organisational skills
- Ability to cope under pressure and meet deadlines.
- Ability to communicate with all levels of staff including Clinicians, junior medical staff, practitioners, Managers and others as required
Knowledge & Experience
Essential
- Knowledge of RTT & Pathways in line with NHS England.
- Very good written and verbal communication skills.
- Courteous, tactful and efficient telephone manner.
- Proficient in Microsoft packages including word and outlook.
Desirable
- Experience of working within the NHS
- Experience of working in an administration-based role
Educations, Training and Qualifications
Essential
- Minimum 3 GCSE at Grade C or above, including English and mathematics or equivalent.
- NVQ 3, RSA 3 or equivalent experience or qualifications.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
