Deadline: 14 October 2026
Salary: £27,106 to £28,850 a year inc HCA
Contract: Permanent
Job summary
An exciting opportunity has arisen for a full time appointment scheduler to join the Respiratory Department at West Hertfordshire Hospitals NHS Trust.We are seeking an enthusiastic, highly organised, and motivated individual to join our busy team as a Band 3 appointment scheduler. This role involves working cross sites collaboratively within an office environment, with responsibility for managing and prioritising a varied workload to ensure all receptionist and appointment booking duties are carried out efficiently, in line with clinical urgency and the Trust’s Patient Access Policy.We are a hardworking, friendly, and flexible team, adapting to ever-changing demands, and are looking for someone who can bring the same positive and adaptable approach.Working Monday to Friday.
Main duties of the job
The successful candidate will demonstrate excellent organisational skills, with the ability to manage and prioritise workload effectively. They will have first-class communication skills, maintaining a professional and approachable manner when speaking with patients and colleagues, along with a high level of attention to detail and accuracy in booking appointments and uploading documents on Cerner. An understanding of the sensitive nature of the work is essential, with the ability to handle patient information in the strictest confidence. A flexible, proactive, and collaborative approach to work is also key. This role is predominantly supporting the TB and lung cancer service.
Education and qualifications:
Essential
- Good standard of general education (GCSEs or equivalent, including English and Maths)
Desirable
- NVQ Level 2/3 in Business Administration or equivalent experience
Knowledge:
Essential
- Excellent organisational skills with the ability to prioritise workload
- Strong communication and interpersonal skills
- High level of accuracy and attention to detail
- Good IT skills (Microsoft Office and data entry systems)
- Understanding of confidentiality and data protection
Desirable
- Knowledge of NHS outpatient processes and RTT pathways
- Understanding of the Trust’s Patient Access Policy
Experience:
Essential
- Previous experience in a receptionist, administrative, or customer service role
- Experience of working in a busy environment
Desirable
- Previous NHS or healthcare setting experience
- Experience using PAS systems (e.g., ERS, Cerner / PowerChart)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
