DEADLINE: 23 September 2026
Salary: £25,760 to £27,476 a year pro rata
Contract: Permanent
Job summary
To undertake a range of administrative and clerical duties, working alongside the nursing and medical workforce, to support patient tracking, and timely provision of patient care. Supporting to avoid delays ensuring safe patient care and positive patient experience both within the Emergency Department and the wider organisation.
To actively monitor the patient journey throughout ED, to ward transfer or discharge. Escalating appropriately any delays and to work closely with the multidisciplinary team to deliver a high quality patient focused service.
The role requires good interpersonal skills and interaction with multidisciplinary teams across the Trust to achieve the NHS Standards for Emergency Departments.
Hours per week: 30
Non-UK or Irish applicants should check their visa and this role’s eligibility for sponsorship before applying. For further information please visit Visas and immigration – GOV.UK (www.gov.uk)
For Graduate visa holders; it is important to note that you must have a minimum of 12 months before this expires at the start of your employment for training and operational reasons.
Main duties of the job
Work closely with the ED nurse coordinator(NIC), Emergency Physician in Charge (EPIC) and the wider team to support patient flow, in line with national Key Performance Indicators (KPIs).
Utilise the electronic patient record system (Meditech) to ensure accurate tracking of the patient journey throughout their time within the ED,
Demonstrate effective communication skills in the assistance of patients, relatives and staff members, both in person and over the telephone.
Handle incoming telephone calls in a professional manner, directing callers to the appropriate source of information
Provide regular tannoy announcements to communicate current waiting times to patients for both minors and majors. Demonstrate effective IT skills in accessing and inputting data relevant to patient flow in the Emergency Department e.g accessing blood results/swab results and any other appropriate investigations and escalating any delays in process.
Monitor patient throughput times in line with national KPIs and ensure all clinical staff are aware of delays and potential breaches
Liaise with Specialty teams to ensure timely review of patients, ensuring correct entry of any decisions to admit and escalating any delays as appropriate
Person Specification
Experience
Essential
- Good general education to GCSE standard (or equivalent), including English and Maths
- Proven administrative or clerical experience in a busy office or healthcare environment
- Competent IT skills, including use of Microsoft Office applications (Word, Excel, Outlook) and data entry systems
- Knowledge and understanding of confidentiality, data protection, and record management procedures
- Evidence of ability to prioritise workload and manage time effectively
Desirable
- NVQ Level 3 (or equivalent) in Business Administration or Health Administration
- Experience using hospital electronic patient record systems (e.g. Meditech, EPR, PAS, or similar).
- Experience of working within a front-line clinical environment such as Emergency Department, Outpatients, or Inpatient Ward
- Understanding of NHS patient flow processes and key performance indicators (such as 4-hour ED targets).
- Awareness of infection prevention and control and patient confidentiality in a clinical setting
Aptitudes
Essential
- Good Communication skills
- Flexibility
- Willingness to undertake additional training and development
- Motivated to provide high quality services
- Team worker
- Ability to work without supervision
- Organisational skills
- Ability to respond to patient needs
- Proactive
- Able to work effectively with people from diverse backgrounds
- Competent IT skills, including use of Microsoft Office applications
- Able to prioritise own workload and manage time effectively
Other Role Requirements
Essential
- Please refer to the job description and person specification for further details regarding the role requirements
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
