The closing date is 27 April 2026
Salary: £25,760 to £27,476 a year per annum, pro rata
Job summary
We are looking to recruit a Trust Medical Secretary to join the Paediatrics team; located at the Norfolk and Norwich University Hospital. The Medical Secretary plays a pivotal role in supporting the Senior Medical Secretary.
They will be a point of contact for all communications between the Consultant, patients, relatives, all hospital staff, General Practitioners and their staff and outside agencies, maintaining a close working relationship between consultants and patients as appropriate. Assist in the management of the office administration of the Consultant and designated clinical team. Provide an effective administrative secretarial service, ensuring continuity of service during the Consultant’s absence.
To support the delivery of a high quality, safe and compassionate healthcare service,all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
Main duties of the job
- Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquiries from patients, alllevels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respondto enquiries, providing routine and non-routine information and non-clinical advice, resolving problems wherepossible.
- Accurately transcribe all correspondence by touch typing from audio / digital dictation or shorthand usingknowledge of medical terminology. Generate routine and non-routine correspondence independently.
- Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with datamanagement utilising PAS and other departmental patient databases.
- Promptly action clinical investigations, results and outcomes. Utilise Trust reports to service and administerwaiting lists, which may include outpatient, inpatient and waiting lists as required in local work area, escalatingto senior staff as required.
- Adding patients to waiting lists as requested taking into account the urgency of the case and the patient’spreference.
- Arrange urgent admissions direct from clinic and ambulatory care areas, contacting the patient and liaising with ward/theatre/clinics as required.
- Respond to omissions/problems in the scheduling of follow up appointments, analysing the situation (e.g. patient’s history, hospital procedure and available slots), and overbooking clinics as necessary requesting advice from colleagues as if required.
Qualifications
Essential
- RSA III or equivalent experience
- Good general standard of literacy and numeracy
Experience
Essential
- Working knowledge and experience of using Microsoft Office packages, including Word, Excel, Outlook
Skills
Essential
- Ability to work to tight deadlines and maintain concentration in a pressurised working environment
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH’s PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
