Closing Date: 27 January 2026
Salary: £24,937 to £26,598 a year pa pro rata
Main duties of the job
- Liaise with other departments developing positive and co-operative working relationships
- Be able to respond to upset, potentially angry members of the public in a calm and professional manner, understanding limitations of role and how to access support
- Provide a polite, courteous and responsive customer service, understanding the link between own professionalism and the possible impact on the department’s image.
- Answer the telephone, make appointments, deal with queries relevant to the service and/or take accurate messages, record details and pass on to the appropriate team/individual in a timelymanner.
- Provide a calm and friendly welcome to visitors, patients, staff and service users, using a caring and professional approach.
- Use a computerised system to book appointments and complete associated processes.
- Process and update all relevant documentation where appropriate, using computerised systems, providing records and information as requested.
- Photocopying, filing, scanning, record keeping, plus other general office duties as and when required.
- Manage and process patient referrals and medical correspondence effectively and timely.
- Manage own time effectively, prioritising own workload to meet competing demands.
- Deal with various enquiries via phone, face to face, fax, email or mail from GPs, consultants, specialist nurses, relatives, patients, medical staff and external organisations.
Person Specification
- Previous receptionist experience in a healthcare or public setting
- Clerical/administration experience including filing and/or reception
- Experience of dealing with the public, both on the telephone and in person
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Proven good organisational skills
- Good IT skills including Microsoft packages
- Confidence to handle difficult conversations with patients, relatives and carers
- Attention to detail
- Ability to work effectively in a busy team, adjust to change and motivate others (
- Ability to work independently and as part of a team
- Able to respond to patient queries and escalate to the multi-disciplinary team when necessary
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Business and Administration Level 3 NVQ or equivalent experience
Desirable
- Previous NHS experience
- Recognised word-processing/typing qualification to RSA II, NVQ II Level or demonstrable experience at this level
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
