Deadline: 20 March 2026
Band: Band 7
Salary: £47,810 to £54,710 a year per annum
Contract: Permanent
Job summary
Are you passionate about patient safety and driven to make a meaningful difference? We are looking for someone who brings curiosity, compassion and strong analytical skills to join us as our Patient Safety and Quality Officer (Band 7).
In this role, you will play a key part in embedding the Patient Safety Incident Response Framework (PSIRF) across the Division. You will lead and coordinate Patient Safety Incident Investigations (PSIIs) and learning responses, support staff and families through sensitive and complex situations, and help turn insights into practical improvements that enhance care.
You will work closely with the Patient Safety Lead, divisional governance teams and colleagues across theatres, wards and specialist services, building a positive safety culture and strengthening how we learn from experience.
We are looking for someone with experience in patient safety, systems thinking, human factors or quality improvement–someone confident in influencing, skilled in listening, and committed to delivering high-quality, compassionate care.
In return, you will join a division that values openness, learning and continuous improvement. You will be supported to develop specialist expertise, shape how PSIRF is implemented, and make a tangible impact across a diverse surgical portfolio.
If you’re looking for a rewarding role where your work truly improves patient care, we would be delighted to receive your application.
Main duties of the job
As the Patient Safety and Quality Officer (Band 7), you will support the Surgical Division to deliver safe, high-quality care by leading patient safety, quality and governance activity. Working with the Quality and Patient Safety Lead Nurse, you will coordinate Patient Safety Incident Investigations and learning responses, using systems thinking and human factors principles to analyse events and develop meaningful improvement.
You will ensure compassionate engagement with staff, patients and families, support Duty of Candour, identify themes and risks, and help translate learning into sustainable action. You will contribute to divisional governance by maintaining accurate risk information, triangulating insights from incidents, complaints and patient experience, and supporting quality assurance and regulatory preparedness.
Alongside this, you will promote quality improvement, encourage innovation, and help teams use data to enhance care. You will support oversight of complaints, ensuring that investigations are timely and lead to improvements in patient experience.
This role also provides visible leadership across the division. You will build effective relationships with clinical and operational teams, offer expert advice, coach colleagues and line manage members of the patient safety and quality team. You will produce clear, high-quality reports, support monitoring of the safety agenda and contribute to digital developments that strengthen patient safety.
Qualifications and Training
Essential
- Educated to Degree level or equivalent working experience
- Evidence of continuing professional development in patient safety and quality & improvement
- Professional registration with the NMC or HCPC
Desirable
- Teaching or training qualification
- Recognised qualification in patient safety and quality improvement (e.g. QSIR)
Knowledge and Experience
Essential
- Knowledge of the NHS patient safety strategy and how it can be implemented.
- Knowledge of systems thinking, human factors understanding and just culture principles
- Ability to communicate effectively with clinical, academic and all levels of staff
Desirable
- Detailed understanding of Improvement Science and knowledge and experience of developments in the field.
- Experience of involvement in front line delivery of multiple quality improvement programmes and initiatives.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
