Application Deadline: 19 November 2025
Band: Band 3
Salary: £24,937 to £26,598 a year pro rata per annum
Contract: Permanent
Job summary
We are looking to recruit a friendly, motivated and professional senior customer care administrator to join our team. Ideally, the successful candidate will have a background of working in primary care, as well as strong customer service and administrative skills.
Main duties of the job
- Answer telephone calls & respond to all enquiries directing the public as appropriate
- Provide broad range of tasks and general admin and secretarial support to practice staff.
- Ensure timely appointments for patients attending the GP service, triaging according to urgency
- Process patient referrals.
- Ensure all Emergency Care documentation is coded & filed correctly, and copies are sent to relevant health care professionals.
- Receive confidential information by telephone or face to face and input accurately into patient service systems.
- Occasionally provide clinical coding of all patient records ensuring all medical history is coded accurately and entered into the clinical system
- Contribute to the delivery of a comprehensive primary care medicine management system.
- Undertake activities at practice level which contribute to the efficient and effective delivery of medicines to patients.
Qualifications / Professional Registration
Essential
- GCSE Grade A-C in English Language and Mathematics or equivalent qualification and/or experience
- Vocational Level 3 in relevant subject or equivalent qualification and/or experience.
Desirable
- Primary Care or Pharmacy Experience
