The closing date is 22 October 2025
Band: Band 3
Salary: £24,937 to £26,598 a year pro rata per annum
Contract: Permanent
Job summary
This is an exciting opportunity for a skilled Administrative Technician to join the Communication Aid Service East of England (CASEE) for a Band 3 permanent part-time post. The post is for 21 hours (0.56 WTE) per week, with flexible working pattern available for the right candidate, e.g. 10am-2pm 5 days per week or similar.
CASEE is one of 14 regional specialised Augmentative and Alternative Communication (AAC) Services commissioned by NHS England to provide a consistent, equitable AAC Service across England and is managed within the CUH Speech and Language Therapy Service.
Our service works closely with local therapy teams to provide a service to children and adults who are eligible for a specialised AAC assessment across the six counties of the East of England.
This is an opportunity to join our specialist multi-professional team comprising Occupational Therapists, Speech and Language Therapists, Advisory Teacher, Rehabilitation Engineer/Healthcare Scientist, technical team and administrative support team. For further information about the service please visit:Communication Aid Service East of England (CASEE) | CUH
Whilst AAC or assistive technology skills and experience is desirable, we welcome applications from people who have an interest in AAC and who are committed to quickly develop the necessary specialist knowledge and skills.
Individual personal development needs will be identified and supported.
Main duties of the job
To provide professional and efficient technical and administrative support to the CASEE team.
Main responsibilities include supporting the CASEE team with equipment management, resources and administrative tasks relating to equipment. This includes: storing and keeping a record of equipment in the CASEE office, maintaining the CUH medical equipment database (e-Quip); ensuring equipment returned is decontaminated and cleared; liaising with the medical equipment library, ensuring equipment is ready for visits and supporting the team with resources and administrative tasks.
You will also support the team with programming of vocabulary on communication aids and will, alongside clinicians, create communication books and other low-tech resources using a variety of software packages.
You will provide general administrative support for the team as required.
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- Assistive Technology/ AAC (Alternative and Augmentative Communication)/ EC (Environmental Controls) qualification or equivalent experience
Experience
Essential
- Experience of working in a busy office environment or warehouse
- Experience of prioritising, planning and organising own tasks
- Working with guidelines
- Experience of customer service/ or supporting a professional team
- Data entry experience
- Experience of IT packages – Microsoft Office
Desirable
- Previous experience of working in the NHS and/or working with individuals with communication and/or physical disability
- Previous experience of working with medical records
- Previous experience of working with assistive technology/equipment
- Experience of call handling
- Experience of dealing with difficult situations and confrontations
Knowledge
Essential
- Understanding of confidentiality and data protection within healthcare
- Understanding of customer service/ patient care
Desirable
- Knowledge of the Trust including awareness of the Trust’s priorities
- Knowledge of NHS/Trust information systems
- Knowledge of Medical Terminology
- Knowledge of equipment/product storage and retrieval systems
- Knowledge of AAC/EC/Assistive Technology
- Knowledge of the role of Speech and Language Therapy, Occupational Therapy or related healthcare professions (Advisory Teacher, Rehab Engineer/Healthcare Scientist, Clinical Technologist).
Skills
Essential
- Ability to work as part of a team
- Ability to use a range of communication skills including, but not limited to; building rapport, persuasion, motivation, explanation, education and able to use these by telephone, by email and face to face
- Ability to follow instructions/ directions and processes and procedures
- High level of ability to organise and manage own time keeping to schedule and deadlines
- Good organisational skills
- Ability to meet deadlines
- Willing to take on/learn new skills
- Able to identify equipment accurately
- Ability to show attention to detail and accuracy
- Ability to adapt to change
- Ability to work under pressure
- Ability to store and safeguard confidential documents
Desirable
- Familiar with AAC/ EC technology/software
- Able to adjust style of communication for those with communication difficulties
- Managing resources e.g. equipment and stock levels
- Strong IT skills including Microsoft packages (word, excel, powerpoint, outlook etc.)
- Able to use CUH software packages (e.g. Oracle, e-Quip etc.)
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind and excellent.
- Ability to travel across the East of England region to move and transport communication aids and other assessment equipment to a wide range of venues efficiently.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
